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TK Ranch will accept returns for items that are in their original packaging and condition (frozen and unopened) as long as we're notified within 2 days of delivery or pick-up. Please call (403) 854-8532 or send an email and describe why you're returning the items. We'll require your delivery or pick-up date, the items being returned and your order number. Our facility is located 20 minutes east of Calgary so returns will be dealt with on a case by case basis. Depending on the circumstances, we may choose to pick up the items, ask you to return them personally if you live relatively close to our facility or offer a refund. We reserve the right to determine which option is the most reasonable and whether a 15% restocking fee applies. You'll have to maintain the items in their original condition until they're returned to us. A refund will be given after we've received the returned items or agreed on other terms.
If you choose to return product that has already been opened please keep the unused portion, freeze it and contact us as soon as possible with your reason. We can either refund the purchase price of the product or replace it during our next scheduled delivery date. In either circumstance, we require you to present the unused portion (in person or with pictures sent via email or text) before a refund/exchange can be made. We reserve the right to decide if your request is reasonable and whether or not we will offer you a refund or exchange. Thanks for your understanding.
We also reserve the right to update these policies, and will post them here.